Refund & Delivery Policy

Last updated: 14 October 2026

This policy applies to purchases of the SimWork full report from Aionlabs Sdn Bhd (Registration No. 201801011337).

1. What you are buying

The full report for one completed SimWork simulation, for RM8 (MYR 8.00), as a one-off payment. It includes every skill result, how you worked, how you like to work, all career areas with job examples, plain-language explanations, and a PDF copy. There is no subscription.

2. Delivery

• The report is a digital product. Nothing is shipped.
• It is unlocked in your SimWork account as soon as your payment is confirmed by our payment partner — usually within a minute.
• A PDF copy is emailed to the address on your account, normally within a few minutes. You can also download it from the report screen at any time.
• If you have not received access within 24 hours of paying, contact us at admin@feedff.asia with your account email and the payment reference, and we will sort it out.

3. When you get a refund

You are entitled to a full refund if:

• you were charged but the report was not unlocked in your account, and we cannot fix this within 3 working days of you telling us;
• you were charged more than once for the same report;
• the report cannot be opened or downloaded because of a fault on our side that we cannot fix within 3 working days; or
• the payment was made without your authorisation (please also tell your bank).

4. When a refund is not available

Because the report is delivered immediately and in full, we cannot offer a refund once it has been unlocked just because you have changed your mind or disagree with the results. The report describes one simulated week; it is not a guarantee of any outcome. This does not affect your rights under the Consumer Protection Act 1999 or other laws.

5. How to ask for a refund

1. Email admin@feedff.asia within 30 days of the payment.
2. Include the email address on your account, the date of payment and the payment reference if you have it.
3. We will reply within 2 working days.

Approved refunds go back to the original payment method within 7 to 14 working days, depending on your bank or payment provider. When a report is refunded, we may withdraw access to the full report for that simulation.

6. Cancelling

There is nothing to cancel after purchase: there is no subscription and no future charge. If you leave the payment page before paying, nothing is charged. You can delete your account at any time from the app.

See also our Terms & Conditions and Privacy Policy, or contact us.